Refund policy
At HearthWest, we want you to love the gear you bring home. If something arrives wrong, damaged, or defective, we’ll do our best to make it right.
Refunds may be issued for:
- Items that were sent incorrectly
- Products that arrived damaged or defective
Refund requests must be submitted within 30 days of the purchase date.
Because our products are made to order, we do not accept returns or exchanges for incorrect sizing, color selection, change of mind, or other preference-based reasons.
To request a refund, email us at customerservice@hearthwest.co with your order number, a brief description of the issue, and photos of the item when applicable. Our team will review your request and help you with the next steps.
Please note that this policy may be updated from time to time. For the most current information, contact us at customerservice@hearthwest.co.
To keep your tee looking and feeling its best for the long haul, follow the washing and care instructions included with your purchase. 🌲